Resources for Existing Owners
Quick Links
New to the Owners Portal?
Our Owners Portal, powered by SMATA, is designed to make managing your building simple and easy. In addition to storing all of your important building documents, it also facilitates collaboration between you, the other owners, your strata manager, your building manager, service providers, and more.
To help you get started, we’ve created a helpful fact sheet with some frequently asked questions, including:
- How to access the Owners Portal
- What features are available on the portal
- Who to contact if you need support
Click the button below to download our Owners Portal Fact sheet today.
Emergencies
Peace of mind 24 hours a day
After Hours Emergency Management
Our team is always here to help, even after hours.
Emergencies can be referred to our After Hours Emergency Services Coordinator (ESC), who can assess the emergency, provide you with advice, and arrange for the appropriate trades people to attend to the issue.
Important
Please limit calls to legitimate emergencies regarding common property only. If your call is not deemed an emergency or if it concerns matters unrelated to common property, you may incur extra fees.
Legitimate emergencies include (but are not limited to) fires, break-ins, burst water pipes, and toilet blockages. Calls regarding lost keys or remotes, levy notices, and parking issues are not considered legitimate emergencies. Please also note that the After Hours ESC does not have access to your insurance company or our office after hours.
All life-threatening emergencies must be reported to 000.
Get in touch.
If you have any questions or queries, fill in the form below and a member of our team will be in touch.