FAQs

  • To help you familiarise yourself with the new portal, we have created an Owners Portal Fact Sheet.

    Here you will find answers to frequently asked questions, as well as useful information regarding how to get the most out of the portal.

  • Clients will receive an email invitation to activate their account via smata.com. If you are a current client, but you do not have an active account, pleas reach out to our team at ownersportal@oconnorstrata.com.au

  • You will still be able to log into the old portal to access your documents until all documents have been migrated to the new Owners Portal.

    You can access both portals from the Existing Owners page.

  • Owners can use DEFT Online or DEFT Phonepay. If you have any questions about DEFT services, please contact 1800 672 162.